Shipping policy

Processing time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. Orders placed after 12:00pm (UK time), or on weekends and holidays, begin processing the next business day. You'll receive a second notification with tracking once your order has shipped.

Domestic shipping (United Kingdom)

Shipping charges are calculated and shown at checkout. Orders over £75 qualify for free express UK shipping.

Standard (UK) — 2 to 5 business days — £3.99

Express (UK) — 1 to 3 business days — £4.99 (free on orders over £75)

International shipping

We ship internationally. Charges are calculated and shown at checkout.

Standard (Europe) — 3 to 7 business days — £9.99

Standard (Rest of the World) — 3 to 14 business days — £14.99

Your order may be subject to import duties and taxes (including VAT), charged once the shipment reaches its destination country. BOLO SZN is not responsible for these charges; they are the customer's responsibility.

Tracking your order

When your order ships you'll receive an email with a tracking number. Please allow up to 48 hours for tracking to update. If you haven't received your order within 10 business days (UK) or 21 business days (international) of your shipping confirmation email, contact us at hello@boloszn.com with your name and order number and we'll look into it. For the latest service updates from Royal Mail, see here.

Lost, delayed or undelivered orders

Delivery times are estimates, not guarantees, and we aren't liable for delays caused by the carrier, customs, or events outside our control. It's your responsibility to enter a correct, complete delivery address — we can't be held responsible for orders sent to an address entered incorrectly. If tracking shows your order delivered but you haven't received it, contact us at hello@boloszn.com and we'll help open an enquiry with the carrier.

Changing or cancelling an order

Need to change or cancel an order? Email hello@boloszn.com as soon as possible — we can usually help before dispatch. Once shipped, it follows the returns process below.

Returns

Nothing in this policy affects your statutory rights, including your right to cancel online orders within 14 days under the Consumer Contracts Regulations 2013, and your rights regarding faulty goods under the Consumer Rights Act 2015.

We have a 14-day return policy — you have 14 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, scan the QR code on the card included in your order, or use our returns portal: https://shopify.com/58306461871/account/orders. You can also contact us at hello@boloszn.com. If your return is accepted, we'll send instructions on where to send your package. Items sent back without first requesting a return can't be accepted.

Return postage is the customer's responsibility unless the item is faulty, damaged, or incorrect — in which case we'll cover it and send you a prepaid label.

Damages and issues

Please check your order on arrival and contact us immediately at hello@boloszn.com if the item is defective, damaged, or incorrect, so we can evaluate the issue and put it right.

Non-returnable items

Certain items can't be returned, including gift cards. If you're unsure whether your item qualifies, contact us before sending it back.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new one.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund is approved. Once approved, refunds are issued to your original payment method within 14 days. If you cancel your full order under your statutory right, this includes a refund of the standard outbound delivery cost. Please allow extra time for your bank or card provider to post the refund. For any questions, contact us at hello@boloszn.com.