Refund policy

Nothing in this policy affects your statutory rights, including your right to cancel online orders within 14 days under the Consumer Contracts Regulations 2013, and your rights regarding faulty goods under the Consumer Rights Act 2015.

Returns

We have a 14-day return policy — you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, log into your BOLO SZN account and open the returns portal at https://shopify.com/58306461871/account, or contact us at hello@boloszn.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return can't be accepted.

Return postage is the customer's responsibility unless the item is faulty, damaged, or incorrect — in which case we'll cover it and provide a prepaid label.

Damages and issues

Please inspect your order on arrival and contact us immediately at hello@boloszn.com if the item is defective, damaged, or you've received the wrong item, so we can evaluate the issue and put it right.

Non-returnable items

Certain items can't be returned, including gift cards. If you're unsure whether your item qualifies, contact us before sending it back. (Your statutory right to cancel and to reject faulty goods still applies.)

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new one.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund is approved. Once approved, you'll be refunded to your original payment method within 14 days. If you cancel your full order under your statutory right, this includes a refund of the standard outbound delivery cost. Please allow additional time for your bank or card provider to process and post the refund.

Contact

BOLO SZN (Bolo Szn Ltd) · hello@boloszn.com · +44 7535 169131 · Instagram @bolo.szn

Last updated: 4 August 2026