Privacy policy
This Privacy Policy describes how Bolo Szn Ltd ("BOLO SZN", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from www.boloszn.com (the "Site").
Data Controller
Bolo Szn Ltd is the data controller responsible for your Personal Information. Bolo Szn Ltd (trading as BOLO SZN) is a company registered in England & Wales under company registration number 13486821, with its registered office at 6 South Molton Street, London, W1K 5QF, United Kingdom. If you have any questions about this Privacy Policy or how we handle your Personal Information, please contact us using the details in the Contact section below.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information".
The following sections describe what Personal Information we collect and why.
Device Information
- Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
- Source: collected automatically via cookies, log files, web beacons, tags, or pixels.
- Disclosure: shared with our processor Shopify.
Order Information
- Information collected: name, billing address, shipping address, payment information, email address, and phone number.
- Purpose: to fulfil our contract with you, process your payment, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and (in line with your preferences) provide you with information or advertising relating to our products and services.
- Source: collected from you.
- Disclosure: shared with our processor Shopify.
Customer Support Information
- Information collected: name, billing address, shipping address, payment information, email address, and phone number.
- Purpose: to provide customer support.
- Source: collected from you.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us using the details below to request its deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Digital Advertising Alliance (DAA): http://optout.aboutads.info/
Using Personal Information
We use your Personal Information to offer our products for sale, to process payments, to ship and fulfil your orders, and to keep you up to date on new products, services, and offers.
Lawful Basis for Processing (UK GDPR and EEA visitors)
We process your Personal Information in accordance with the UK GDPR and the Data Protection Act 2018. Depending on the circumstances, we rely on one or more of the following lawful bases: your consent; the performance of the contract between you and us; compliance with our legal obligations; the protection of your vital interests; the performance of a task carried out in the public interest; or our legitimate interests, provided they do not override your fundamental rights and freedoms.
If you are a visitor from the European Economic Area (EEA), your Personal Information is processed on the same lawful bases under the EU GDPR.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information (see "Your rights" below).
Automated Decision-Making
If you are a resident of the UK or EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling) where that decision would have a legal effect on you or produce a similarly significant effect.
We do not engage in fully automated decision-making that has a legal or similarly significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or significant effect on you. Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your Rights
UK GDPR and EEA visitors: If you are a resident of the UK or the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. You also have the right to restrict or object to certain processing and to withdraw consent where processing is based on consent. If you would like to exercise any of these rights, please contact us using the details below.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at https://ico.org.uk or by post at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom. We would, however, appreciate the chance to address your concerns before you approach the ICO, so please do contact us first.
Please note that your Personal Information may be transferred to, stored, and processed outside the UK and Europe, including in Canada and the United States. Where we use Shopify, information is initially processed in Ireland and then transferred outside Europe. For more information, please see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA — California residents: If you are a resident of California, you have the right to know what Personal Information we collect about you, to ask that your Personal Information be corrected, updated, or erased, to port it to a new service, and to designate an authorised agent to make requests on your behalf. To exercise these rights, please contact us using the details below.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit the Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the Site to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information each time you return to the Site or browse from one page to another. Cookies also provide information on how people use the Site, for instance whether it is their first time visiting or if they are a frequent visitor.
We use the following cookies to optimise your experience on the Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with storefront navigation. |
| cart | Used in connection with your shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updates to customer account information. |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages. |
| _orig_referrer | Track landing pages. |
| _s | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing and referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing and referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
The length of time that a cookie remains on your computer or device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years after they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of the Site may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, please refer to your browser's help file or visit www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
SMS Messaging
If you have provided your phone number and opted in, we may communicate with you by SMS text message. By opting in, you consent to receive transactional and promotional messages from BOLO SZN, including order updates, shipping notifications, offers, and marketing. Message frequency may vary and standard message and data rates may apply. You can opt out at any time by following the instructions included in the SMS message or by contacting us using the details below.
SMS Abandoned Cart Disclosure
We may use cookies and similar plugins to identify when you have added items to your cart but have not completed your purchase. If you have opted in to SMS communications, we may send you an SMS reminder about the items left in your cart.
Your Rights Regarding SMS
You can opt out of SMS communications at any time by replying STOP to any message or by contacting us using the details below. Opting out of SMS communications may not affect your subscription to our email marketing, which is managed separately.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
- Legal entity: Bolo Szn Ltd (brand shown as BOLO SZN)
- Company registration number: 13486821 (registered in England & Wales)
- Email: hello@boloszn.com
- Phone: +44 7535 169131
- Registered office: Bolo Szn Ltd, 6 South Molton Street, London, W1K 5QF, United Kingdom
- Instagram: @bolo.szn
Last updated: 4 August 2026